First of all: All the entries are manually checked.
Are all the submitted artworks uploaded?
Is the quality of the files high enough?
Is the payment for filled? etc, etc.
We will send you a confirmation email the moment everything is checked.
This might take a few days due to the amount of participants.
So please be patient for 3-4 working days.
I didn’t receive an e-mail after I submitted my artworks.
Did you check your SPAM folder?
If you wrote down the TFHMF award Submission ID after registration, you can still proceed by clicking here
I didn’t receive an e-mail after I paid the participation fee.
Since the data you entered and the payment is checked manually, this might take a few days. When the fee and the data entered has been received/verified. You will receive a confirmation email. Which e-mail address was used to pay PayPal account? Please check that e-mail account/ inbox & that SPAM folder. Yours? a friend perhaps?
Did someone else pay for you and forgot to mention the TFHMF award ID or your details? if this is so, this slows down the process of receiving the confirmation e-mail.
Did you enter your TFHMF award ID when you paid?
if not, this slows down the process of receiving the confirmation. We have to validate your entry by name, etc, etc, a manual process
– There are mistakes with my artwork on the THMF website
We copy the data directly from the form you submitted, so we are not to blame :-)
We can correct the typed data but we won’t correct photos/artworks, please contact us here.
My images are still not on the website
Since the data you entered and the payment is checked manually, it might take a few days before your images appear online.
The most important thing is that you register before the deadline
The payment of the Fee needs to be in before the 5th of May 2015.